Our policies regarding refunds and cancellations for donations.
Effective Date: 17 September 2026
A TO Z Educational & Welfare Trust is committed to maintaining transparency in its donation and online payment process. This Refund & Cancellation Policy explains the circumstances under which a donation may be considered for refund and the procedure for submitting a refund request.
All donations made to A TO Z Educational & Welfare Trust are voluntary contributions intended to support the charitable, educational, social welfare and community development activities of the Trust.
Donors are requested to carefully verify the donation amount and information before completing an online payment.
Once a donation has been successfully completed, it may not normally be cancelled because the donation may be recorded and allocated towards the charitable activities of the Trust.
However, a cancellation or refund request may be considered in exceptional circumstances, subject to verification by the Trust.
A refund request may be considered in the following situations:
If a donor has accidentally made the same donation more than once, the donor may contact us with the transaction details.
After verifying the duplicate transaction, the Trust may initiate an appropriate refund for the eligible duplicate payment.
If a payment transaction fails and the donor's bank account or payment method has not been debited, no refund is required.
If the transaction fails but the amount has been debited from the donor's account, the transaction may remain pending due to banking or payment gateway processing.
In such cases, the donor should first allow reasonable processing time before making another payment. The transaction status may be checked with the bank or payment gateway if required.
A transaction may sometimes appear as pending because of delays between the bank, payment gateway and website.
Donors are advised not to make repeated payments while a previous transaction is still pending unless the transaction status has been confirmed.
If the amount is ultimately debited but the donation is not successfully recorded, the donor may contact us with the transaction details for verification.
To request a refund, the donor should contact A TO Z Educational & Welfare Trust using the contact information provided below.
The refund request should include sufficient transaction information to help us identify and verify the payment.
All refund requests are subject to verification.
The Trust may verify the transaction with its payment gateway, bank, payment service provider or other relevant records before approving a refund.
Additional information or supporting documents may be requested where necessary to verify the transaction and prevent fraudulent refund claims.
Once a refund is approved, it will normally be processed through the original payment method or payment channel used for the transaction, where technically possible.
The actual time taken for the refunded amount to appear in the donor's bank account, card account or payment account may depend on the payment gateway, bank, card network or other financial institution.
A TO Z Educational & Welfare Trust does not control the processing time of banks or third-party payment providers.
Online donations may be processed through authorised third-party payment service providers such as Razorpay.
Payment processing, transaction status, reversals and refund settlement may also be subject to the applicable payment gateway's policies, banking systems and technical processing timelines.
Where a refund is initiated through the payment gateway, the donor may also receive relevant transaction or refund information from the payment service provider.
A refund may not be provided in cases where:
Refund decisions will be made after reviewing the transaction details and applicable circumstances.
The Trust reserves the right to investigate refund requests that appear suspicious, fraudulent or unauthorised.
Where necessary, the Trust may share relevant transaction information with the payment gateway, bank or appropriate authorities for investigation or legal compliance.
If you believe that a payment was made without your authorisation, please contact us as soon as possible and provide the relevant transaction details.
We may request additional information to verify the transaction and may coordinate with the applicable payment gateway or financial institution.
Where a donation receipt has already been issued for a transaction that is subsequently refunded, cancelled or reversed, the Trust may update its records accordingly.
Donors should retain their payment confirmation, transaction ID and donation receipt until the transaction has been fully resolved.
A TO Z Educational & Welfare Trust may update this Refund & Cancellation Policy from time to time to reflect changes in our donation process, payment gateway requirements, applicable laws or organisational procedures.
Any updated version will be published on this page with the revised effective date.
If you have any questions regarding a donation, refund, duplicate payment, failed transaction or payment-related issue, please contact us.
A TO Z Educational & Welfare Trust
Office Address: Sikandar Lodge Choudhary Mohalla, Hussainabad, Katihar-854105, Bihar, India
Email: Support@atozewtrust.in
Phone: +91-8436418383
Phone: +91-9507309009
Phone: +91-6299282181
Phone: +91-9534721689
Phone: +91-8709453040
By making an online donation through this website, the donor acknowledges that they have read and understood this Refund & Cancellation Policy and agree to the terms described above.
For any payment-related issue, please contact A TO Z Educational & Welfare Trust with your transaction ID so that the transaction can be verified and resolved appropriately.