This policy explains how donations made to A TO Z Educational & Welfare Trust are accepted, processed and used for charitable and welfare activities.
Effective Date: 17 September 2026Our Commitment: A TO Z Educational & Welfare Trust is committed to maintaining transparency and responsible practices in receiving and using voluntary donations for its charitable, educational, social welfare and community development activities.
This Donation Policy explains the terms under which A TO Z Educational & Welfare Trust accepts online and other voluntary donations from individuals, organisations and other eligible donors.
The purpose of this policy is to provide transparency regarding the donation process, payment processing, donation receipts, use of funds and donor communication.
All donations made to A TO Z Educational & Welfare Trust are voluntary contributions.
Donors should make donations only after reviewing the relevant information and confirming that they wish to support the charitable activities of the Trust.
Donations may be made by individuals, organisations or other eligible persons who are legally permitted to make charitable contributions under applicable laws and regulations.
Donors are responsible for ensuring that the funds used for making a donation are legally owned or controlled by them and that the donation does not violate any applicable law or regulation.
A TO Z Educational & Welfare Trust may provide an online donation facility through its website.
Donors may be able to make payments using available payment methods such as UPI, debit card, credit card, net banking or other payment methods supported by the authorised payment gateway.
Online donations may be processed through an authorised third-party payment service provider such as Razorpay.
Payment information may be processed by the payment gateway according to its applicable terms, privacy policy, security procedures and technical requirements.
A TO Z Educational & Welfare Trust does not intentionally store complete debit card numbers, credit card numbers, UPI PINs, net banking passwords or other confidential payment authentication information on its own website.
Donors may select or enter the donation amount available through the online donation facility.
Before submitting a payment, donors should carefully verify the amount entered and other transaction information.
Important: Once a donation has been successfully completed, it may not normally be cancelled. Refund requests, where applicable, will be handled according to our Refund & Cancellation Policy.
Donations received by A TO Z Educational & Welfare Trust may be used to support the charitable objectives and activities of the Trust.
Depending on organisational requirements, donations may support activities including:
Unless a specific donation programme or campaign states otherwise, donations may be allocated according to the current requirements and priorities of the Trust's charitable activities.
The Trust may allocate funds between eligible charitable activities where necessary to support its objectives and programme requirements.
Where the website provides a specific project, cause or campaign, the donation may be associated with that particular cause.
If the specific cause reaches its target, is completed, discontinued or becomes unable to use additional funds, the Trust may use the donation for another closely related charitable activity, subject to applicable laws and the Trust's objectives.
Where applicable, a donation receipt may be issued after successful confirmation of the donation transaction.
Donors should provide accurate information such as their name, email address, mobile number and other details required for receipt generation.
The Trust may not be able to correct or reissue a receipt if insufficient or inaccurate donor information was originally provided.
Any tax benefit associated with a donation will depend on the applicable laws and the eligibility of the donor and the Trust at the relevant time.
Donors should rely only on valid and applicable certificates, receipts and information issued by the Trust and should consult a qualified tax professional regarding their individual tax circumstances.
A TO Z Educational & Welfare Trust does not guarantee that every donation will qualify for a tax deduction or tax benefit.
A donation will normally be considered successfully completed when the payment has been successfully processed and the Trust receives appropriate confirmation from the payment gateway, bank or payment service provider.
A payment that is showing as pending should not automatically be considered a completed donation until its status has been confirmed.
Sometimes a payment may fail or remain pending because of banking issues, payment gateway problems, internet connectivity, technical errors or other circumstances.
If the donor's account has been debited but the donation has not been successfully recorded, the donor should contact us with the transaction details for verification.
If a donor accidentally makes the same donation more than once, the donor should contact us with the relevant transaction IDs and payment information.
Verified duplicate transactions may be considered for refund according to our Refund & Cancellation Policy.
Refund and cancellation requests are handled according to the Trust's Refund & Cancellation Policy.
Donors are encouraged to review the Refund & Cancellation Policy before making an online donation.
Information provided by donors during the donation process may be used for maintaining donation records, processing payments, issuing receipts, communicating regarding transactions, legal compliance and other legitimate organisational purposes.
For more information about the collection and use of personal information, please refer to our Privacy Policy.
Donors are responsible for ensuring that the information submitted during the donation process is accurate and complete.
Donors should also ensure that they are using a secure device and payment method when making an online donation.
If you believe that a donation or payment was made without your authorisation, please contact us as soon as possible.
We may request relevant transaction information and may coordinate with the payment gateway, bank or appropriate authority for verification.
The Trust reserves the right to investigate transactions that appear suspicious, fraudulent or unauthorised.
Where necessary, transactions may be reviewed in cooperation with payment service providers, banks or relevant authorities in accordance with applicable laws.
The Trust may contact donors regarding their donation, transaction confirmation, donation receipt, refund request, payment issue or other donation-related matters.
Donors should ensure that the email address and mobile number provided during the donation process are accurate.
We take reasonable measures to protect information submitted through our website.
However, no internet-based system can be guaranteed to be completely secure. Donors should avoid sharing confidential payment credentials such as UPI PIN, card PIN or banking passwords with anyone.
Payment transactions may involve third-party payment gateways, banks, card networks, UPI providers or other financial service providers.
Such third parties may have their own terms, privacy policies, security practices and processing procedures.
A TO Z Educational & Welfare Trust may update this Donation Policy from time to time to reflect changes in our activities, donation process, payment gateway requirements, applicable laws or organisational procedures.
The latest version of this policy will be published on this page.
If you have questions regarding donations, payment confirmation, donation receipts, refunds or any other donation-related matter, please contact us.
A TO Z Educational & Welfare Trust
Office Address: Sikandar Lodge Choudhary Mohalla, Hussainabad, Katihar-854105, Bihar, India
Email: Support@atozewtrust.in
Phone: +91-8436418383
Phone: +91-9507309009
Phone: +91-6299282181
Phone: +91-9534721689
Phone: +91-8709453040
By making a donation through the website of A TO Z Educational & Welfare Trust, the donor acknowledges that they have read and understood this Donation Policy, Terms & Conditions, Privacy Policy and Refund & Cancellation Policy.
Thank you for supporting the charitable, educational and social welfare activities of A TO Z Educational & Welfare Trust.